Terms & Conditions

All collected payment for Prackind premarital and mental/emotional health counseling packages and services and applicable recurring payments for Prackind’s Heal and Grow Well retainer services are non-refundable and no payment cancellations will be accepted. Digital product purchases are also non-refundable. 

For heal and grow well retainer clients, service orders must be scheduled within 15 days of purchase or you will forfeit your monies paid. 

Retainer services begin when all monies are paid in full. All retainer services require a 3 month commitment and will be billed monthly and automatically deducted from the card that you place on file. After 3 months, you have the option to cancel retainer services or continue for an additional 3 months. Retainer services must be cancelled by you within day 60/90 if you do not intend to renew for the following 3 month period or you will be charged one full month. 

If your automatic payment declines, you are still responsible for honoring the remainder of your commitment. If this happens and payment is not received within 5 days of the scheduled payment date, your services will be terminated and a 45% termination fee will be added to the remaining month(s). For example, for heal and grow well retainer package #2 at $597/monthly, the adjusted fee would be $865.65 per month until commitment is honored. Prackind has the right to submit outstanding payments (payments not submitted within 30 days after the due date) and information needed to collect payment to a collection agency of Prackinds choice. 

Retainer service sessions cannot be rolled over to the following month. If you order 2 sessions per month, you must use 2 during that month or you will forfeit your session time. 

Once booking, you will receive a link to schedule all of your appointments within the month per therapist availability. You will automatically receive a scheduling link to do this on the 15th of each month.   

For all services and packages, you are allowed to reschedule ONCE within 24 hours of your scheduled appointment. After this one reschedule, you will forfeit your session time for that month. If you reschedule after 24 hours of your scheduled appointment, you will forfeit your session time. 

We reserve the right to cancel your sessions and service order at any time if we deem it does not align with our practice policy and guidelines. If this happens, you will be notified as soon as possible and issued a full refund of monies paid. 

Please note, we are closed on the weekends and most holidays. All sessions and correspondences will be done during normal business hours unless otherwise stated by therapist (Monday-Friday 9a-6p).